GSOFCT
On-line Delivery, Returns
and Refunds
PAYMENT
We accept all the major credit cards:
Visa, MasterCard, American Express,
and Discover. Please feel free
to call (203) 234-6253 with questions.
DELIVERY
We do our best to process and ship out
in-stock items to you within 3 to 5
business days after receiving your order. Completed Orders are shipped
via US Postal Service (USPS) or UPS as the volume of your order requires.
We will notify you by telephone, mail
or e-mail if:
· There is a delay in processing
your order in part or in full,
BACK ORDERS
We do our best to process and ship back-ordered
items as soon as they become available. It may take a matter of days
or several weeks. You'll be charged for shipping one time, upfront for
the entire order.
Back orders will not ship Rush or Express Delivery.
RETURN AND REFUND POLICY
Should you need to return an ordered
item, please call (203) 234-6253 first as issues can often be resolved
without incurring unnecessary postal charges. If however, it is deemed
necessary to return an item for exchange or refund, please note the
following:
- All merchandise to be returned
must be currently available in our stores. Items purchased on-line may
be returned at any of our Girl Scouts of Connecticut retail shops that
sell that item.
- Merchandise returned by mail
may be shipped back to Daisy’s Knapsack using the following address:
Daisy’s Knapsack, 20 Washington Avenue, North Haven, CT 06473. Please
include your daytime telephone number, a note indicating the exact nature of the problem, the corrective
action you are requesting (credit returned to your credit card or item
exchange), and a copy of your receipt.
- Returned goods must be in
their original packaging, with labels and tags still attached.
- Items must be returned within
thirty days of receipt.
- Items must be accompanied
by a copy of the receipt and a note outlining the reason for return.
- Items must be in new condition,
that is, unused and unmarked.
- Goods listed in our Special
Offers or Clearance sections are not returnable.
- When Items are returned the
cost of the items will be refunded to your credit card.
- There will be no cash refunds.
